Return portal is not accessible
The return portal is disabled and not accessible at this time.
To begin our simplified return process:
- Visit our Return Center Portal (https://nerdclothingco.com/a/returns).
- Enter the email address or phone number used when placing this order, as well as the order number that corresponds with the item(s) you're requesting to return. Click the Start button, and you will be directed to the next page.
- On this page you will see all items from your order. Select the quantity from the drop down list next to each item that you are requesting to return. Click the Next Step button, and you will be directed to the next page.
- On this page you will see each item your are requesting to return. Select the reason for your return request from the drop down list next to each item. Click the Next Step button and you will be directed to the final page.
- Fill in the Notes field to add any additional information that may be useful in resolving your return. Verify that your email address is correct and click the Submit button.
Once you've submitted your return request:
- You'll immediately get a return request confirmation email. At this point, we'll quickly review your request to make sure the selected items are eligible for return (within the time frame, are not excluded items, etc.).
- Once approved, we'll send you an email letting you know. At this point, you can gather the items that have been approved for return and pack them in the original shipping package, or in a similar one available at the parcel service center.
- We'll also send you a separate email with a link to your prepaid return postage label. Print it off and place it on the package, making sure any old shipping information is covered. Simply drop the package off at the parcel service indicated on the shipping label we provided for you within 7 days of us approving your return.
- We'll send you an email notifying you once your return has been received and reviewed. We will then instantly issue a credit to your original payment method, but please keep in mind that it can take some time for your bank/credit card to process the funds.